The sections below are editable starter policies for a WhatsApp-enquiry catalogue. Review and finalise them with the business owner and a qualified legal professional before launch.
Orders are confirmed after product availability, final pricing, delivery destination and preparation time are agreed on WhatsApp. Shipping charges and estimated delivery timing are communicated before confirmation. Custom, bulk and festive orders may require additional production time.
Ziya is not responsible for delays caused by incomplete addresses, unreachable recipients, courier disruptions or circumstances outside reasonable control. Update this section with the final courier, dispatch and tracking process.
Because many Ziya products are handmade, fragrance-led, customised or prepared for a specific occasion, the final return eligibility must be confirmed before launch. Damaged, leaking or incorrect items should be reported promptly with the order details and clear photographs.
Add the approved reporting window, replacement process, non-returnable categories and refund timing here before the website goes live.
The website may collect information that customers choose to share through forms, WhatsApp links, analytics, cookies or WooCommerce account features. Explain exactly which tools are active, why information is used, how long it is retained and how a customer may request correction or deletion.
WhatsApp, Instagram, hosting, analytics and other third-party services operate under their own privacy terms.
Website images, descriptions and prices may be updated as handmade collections change. Colour, floral placement and small surface details may vary between handcrafted batches. An order is final only after the product, quantity, customisation, price, delivery and payment terms are confirmed directly by Ziya.
Add final business identity, governing law, cancellation, liability and intellectual-property terms after professional review.
Ziya Candles creates handcrafted soy wax candles and home fragrance products that bring warmth, elegance and thoughtful gifting into everyday life.
The best light is the one you share.
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