How do I order?
Browse our collection and choose the product you love. Click Enquire on WhatsApp to send us your enquiry. We’ll confirm the product details, customisation options, availability and order process with you.
Can I pay on the website?
We currently do not have an online payment gateway. Once you confirm your product and requirements with us on WhatsApp, we will share the payment details and guide you through the order process.
Can I customise the colours, fragrance or packaging?
Yes. We offer customisation options for colours, fragrances and packaging depending on the product and quantity. Please contact us on WhatsApp to discuss your requirements.
Which fragrances are available?
We offer a range of fragrances, depending on the product. If you have a preferred fragrance, please contact us on WhatsApp and we’ll confirm availability.
Do you accept corporate and bulk orders?
Yes. We accept corporate and bulk gifting enquiries. Please contact us on WhatsApp with your quantity, occasion and preferred date so we can suggest suitable options.
How much advance notice is required to place an order?
We request customers to place regular orders at least 1 week in advance. For bulk and corporate orders, we require a minimum of 15 days’ advance notice. This helps us ensure the best quality, customisation and timely delivery of your order.
What if my order arrives damaged?
Please contact us on WhatsApp as soon as possible and share clear photos and an uninterrupted opening video of the parcel, showing the package and product clearly. We’ll review the issue and guide you on the next steps.
Can there be minor imperfections in candle bouquets?
Yes. Our candle bouquets are handmade, and the appearance of each flower can vary slightly depending on the mould design and the demoulding process. Delicate details such as small petal marks or minor variations may naturally occur. Weather and temperature conditions can also affect the wax while making and handling the candles. These natural variations are a part of handmade candles and do not affect their beauty or usability.
Do you offer urgent or next-day orders?
We may accept urgent or next-day orders depending on product availability and production requirements. Since these orders require priority preparation and quick arrangements, additional charges may apply and the price may vary from our regular pricing. Please contact us on WhatsApp to check availability and the applicable price.
How long does shipping take?
Shipping time may vary depending on the destination, product and order quantity. We’ll confirm the expected delivery timeline with you when your order is placed.